Excel Your Career with

Quality Management

Courses Code	Courses Name	Credit Hours	Course Description
BA-031	Introduction to business	6 Credits	View Details
BA-064	Marketing Essentials	6 Credits	View Details
BA-226	Business communication	6 Credits	View Details
BA-375	Fundamentals of accounting	6 Credits	View Details
BA-608	Introduction to finance	6 Credits	View Details
BA-686	Management & administration	6 Credits	View Details
BA-707	E-business	6 Credits	View Details
BA-785	Human resources	6 Credits	View Details

Courses Code	Courses Name	Credit Hours	Course Description
INB-048	Principles of Management Skills	6 Credits	View Details
QMA-063	Introduction to Quality Management	6 Credits	View Details
QMA-110	Introduction to Statistical Quality Control	6 Credits	View Details
PMT-560	Basics of Total Quality Management	6 Credits	View Details
QMA-564	Quality Engineering	6 Credits	View Details
QMA-691	Special Topics in Quality Management	6 Credits	View Details

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:
- Understanding the u.s. business system.
- Understanding the environments of business.
- Conducting business ethically and responsibly.
In Section 2 of this course you will cover these topics:
- Understanding entrepreneurship and new ventures.
- Understanding the global context of business.
- Managing the business enterprise
In Section 3 of this exam you will be evaluated on below listed topics:
- Organizing the business enterprise
- Managing human resources and labor relations.
- Motivating and leading employees.
In Section 4 of this course you will cover these topics
- Understanding marketing processes and consumer behavior.
- Developing and pricing products.
- Distributing products.
In Section 5 of this course you will cover these topics:
- Promoting products.
- Producing goods and services.
- Managing for productivity and quality
- Managing information systems and communication technology.
- Understanding principles of accounting.
- Understanding money and banking.
- Understanding securities and investments.
- Understanding financial and risk management.

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:
- Marketing: managing profitable customer relationships
- Company and marketing strategy: partnering to build customer relationships
- The marketing environment
In Section 2 of this course you will cover these topics:
- Managing marketing information
- Consumer markets and consumer buyer behavior
- Business markets and business buyer behavior
In Section 3 of this exam you will be evaluated on below listed topics:
- Customer-driven marketing strategy: creativing value for target customers
- Product, services, and branding strategies
- New-product development and life-cycle strategies
In Section 4 of this course you will cover these topics
- Pricing products: understanding and capturing customer value
- Pricing products: pricing strategies
- Marketing channels and supply chain management
In Section 5 of this course you will cover these topics:
- Retailing and wholesaling
- Communicating customer value: integrated marketing communication strategy
- Advertising and public relations
- Personal selling and sales promotion
- Direct and online marketing: building direct customer relationships
- Creating competitive advantage
- The global marketplace
- Marketing ethics and social responsibility

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:
- Understanding business communication in todays workplace
- Communicating in teams and mastering listening and nonverbal communication
In Section 2 of this course you will cover these topics:
- Planning business messages
- Writing business messages
In Section 3 of this exam you will be evaluated on below listed topics:
- Completing business messages
- Choosing and using media for brief messages
In Section 4 of this course you will cover these topics
- Writing routine and positive messages
- Writing negative messages
In Section 5 of this course you will cover these topics:
- Writing persuasive messages
- Understanding and planning reports and proposals
- Writing and completing reports and proposals
- Preparing and giving oral presentations
- Building careers and writing rsums
- Applying and interviewing for employment

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:
- Accounting and the business environment
- Recording business transactions
- The adjusting process
In Section 2 of this course you will cover these topics:
- Completing the accounting cycle
- Accounting for a retail business
- Internal control and cash
In Section 3 of this exam you will be evaluated on below listed topics:
- Receivables
- Inventory
In Section 4 of this course you will cover these topics
- Current liabilities and payroll
- Corporations and stockholders' equity
- Long-term liabilities
- The statement of cash flows
In Section 5 of this course you will cover these topics:
- Financial statement analysis.
- Introduction to management accounting
- Job order costing
- Process costing
- Cost-volume-profit analysis
- The master budget and responsibility accounting
- Flexible budgets and standard costs
- Special business decisions and capital budgeting

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:
- An introduction to the foundations of financial management - the ties that bind
- The financial markets and interest rates
- Understanding financial statements and cash flows
In Section 2 of this course you will cover these topics:
- Evaluating a firm's financial performance
- The time value of money
- Risk and return
In Section 3 of this exam you will be evaluated on below listed topics:
- Bond valuation
- Stock valuation
- Capital-budgeting techniques and practice
In Section 4 of this course you will cover these topics
- Cash flows and other topics in capital budgeting
- Cost of capital
- Determining the financing mix
In Section 5 of this course you will cover these topics:
- Dividend policy and internal financing
- Short-term financial planning
- Working-capital management
- Current asset management
- International business finance

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:
- Introduction to management and organizations.
- Management yesterday and today.
- Organizational culture and environment: the constraints.
In Section 2 of this course you will cover these topics:
- Managing in a global environment.
- Social responsibility and managerial ethics.
- Decision-making: the essence of the manager's job.
In Section 3 of this exam you will be evaluated on below listed topics:
- Foundations of planning.
- Strategic management.
- Planning tools and techniques.
In Section 4 of this course you will cover these topics
- Organizational structure and design
- Communication and information technology.
- Human resource management.
In Section 5 of this course you will cover these topics:
- Managing change and innovation.
- Foundations of behavior.
- Understanding groups and teams.
- Motivating employees.
- Leadership.
- Foundations of control.
- Operations and value chain management

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:
- Introducing hrm
- Human resource strategy and planning
- Recruitment
In Section 2 of this course you will cover these topics:
- Selection: shortlisting and interviews
- The employment relationship
- Introduction to the learning process
In Section 3 of this exam you will be evaluated on below listed topics:
- Learning and development programmes
- Performance appraisal and performance management
In Section 4 of this course you will cover these topics
- Payment systems
- Managing employee welfare
In Section 5 of this course you will cover these topics:
- Health and safety
- Partnership, employee involvement and high performance working
- Discipline and grievance
- Dismissal, redundancy and outplacement

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:
- The total quality approach to quality management.
- Quality and global competitiveness.
- Strategic management: planning and execution.
In Section 2 of this course you will cover these topics:
- Partnering and strategic alliances.
- Quality culture: changing hearts, minds and attitudes.
- Customer satisfaction and retention.
- Employee empowerment.
In Section 3 of this exam you will be evaluated on below listed topics:
- Leadership and change.
- Team building and teamwork.
- Communication and interpersonal relations.
- Education and training.
In Section 4 of this course you will cover these topics
- Overcoming politics, negativity and conflict in the workplace.
- Iso 9000 and total quality: the relationship.
- Overview of total quality tools.
- Problem solving and decision making
In Section 5 of this course you will cover these topics:
- Quality function and deployment -qfd-.
- Optimizing and controlling processes through statistical process control -spc-.
- Continual improvement.
- Benchmarking.
- Just-in-time manufacturing -jit-.
- Implementing total quality management. index.

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:
- Evolution of quality design and control
- Conceptual framework for quality: design and control
- Statistical methods and probability concepts
In Section 2 of this course you will cover these topics:
- Sampling distributions and statistical hypothesis testing
- Conceptual framework for statistical process control
- Shewhart control charts for variable data
In Section 3 of this exam you will be evaluated on below listed topics:
- Importance of rational sampling
- Interpretation of x and r control charts:
- Some control chart methods for individual measurements
In Section 4 of this course you will cover these topics
- Process capability assessment
- The design and analysis of tolerances
- Statistical thinking for process study: a case study
In Section 5 of this course you will cover these topics:
- Shewhart control charts for attribute data
- Attribute control chart implementation
- Conceptual framework for planned experimentation
- Design and analysis of simple comparative experiments
- Design and interpretation of 2k factorial experiments
- Analysis of two-level factorial designs
- Model building for design and improvement
- Two-level fractional factorial designs
- Sequential and iterative nature of experimentation
- Robust design case studies
- Modeling of response surfaces and response optimization

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