Excel Your Career with
Quality Management| INB-048 | Principles of Management Skills | 6 Credits | View Details |
| QMA-063 | Introduction to Quality Management | 6 Credits | View Details |
| QMA-110 | Introduction to Statistical Quality Control | 6 Credits | View Details |
| PMT-560 | Basics of Total Quality Management | 6 Credits | View Details |
| QMA-564 | Quality Engineering | 6 Credits | View Details |
| QMA-691 | Special Topics in Quality Management | 6 Credits | View Details |
Principles of Management Skills
Topics Covered in This Course:
- In Section 1 of this course you will cover these topics:
- - developing self-awareness
- - managing personal stress
- In Section 2 of this course you will cover these topics:
- - solving problems analytically and creatively
- Building relationships by communicating supportively
- In Section 3 of this exam you will be evaluated on below listed topics:
- Gaining power and influence
- Motivating others
- In Section 4 of this course you will cover these topics
- Managing conflict
- - empowering and delegating
- In Section 5 of this course you will cover these topics:
- - building effective teams and teamwork
- Leading positive change
Introduction to Quality Management
Topics Covered in This Course:
- In Section 1 of this course you will cover these topics:
- The total quality approach to quality management.
- Quality and global competitiveness.
- Strategic management: planning and execution.
- In Section 2 of this course you will cover these topics:
- Partnering and strategic alliances.
- Quality culture: changing hearts, minds and attitudes.
- Customer satisfaction and retention.
- Employee empowerment.
- In Section 3 of this exam you will be evaluated on below listed topics:
- Leadership and change.
- Team building and teamwork.
- Communication and interpersonal relations.
- Education and training.
- In Section 4 of this course you will cover these topics
- Overcoming politics, negativity and conflict in the workplace.
- Iso 9000 and total quality: the relationship.
- Overview of total quality tools.
- Problem solving and decision making
- In Section 5 of this course you will cover these topics:
- Quality function and deployment -qfd-.
- Optimizing and controlling processes through statistical process control -spc-.
- Continual improvement.
- Benchmarking.
- Just-in-time manufacturing -jit-.
- Implementing total quality management. index.
Introduction to Statistical Quality Control
Topics Covered in This Course:
- In Section 1 of this course you will cover these topics:
- Evolution of quality design and control
- Conceptual framework for quality: design and control
- Statistical methods and probability concepts
- In Section 2 of this course you will cover these topics:
- Sampling distributions and statistical hypothesis testing
- Conceptual framework for statistical process control
- Shewhart control charts for variable data
- In Section 3 of this exam you will be evaluated on below listed topics:
- Importance of rational sampling
- Interpretation of x and r control charts:
- Some control chart methods for individual measurements
- In Section 4 of this course you will cover these topics
- Process capability assessment
- The design and analysis of tolerances
- Statistical thinking for process study: a case study
- In Section 5 of this course you will cover these topics:
- Shewhart control charts for attribute data
- Attribute control chart implementation
- Conceptual framework for planned experimentation
- Design and analysis of simple comparative experiments
- Design and interpretation of 2k factorial experiments
- Analysis of two-level factorial designs
- Model building for design and improvement
- Two-level fractional factorial designs
- Sequential and iterative nature of experimentation
- Robust design case studies
- Modeling of response surfaces and response optimization
Basics of Total Quality Management
Topics Covered in This Course:
- In Section 1 of this course you will cover these topics:
- Customer satisfaction.
- Continuous process improvement.
- Performance measures.
- In Section 2 of this course you will cover these topics:
- Benchmarking.
- In Section 3 of this exam you will be evaluated on below listed topics:
- Information technology.
- Quality management systems.
- In Section 4 of this course you will cover these topics
- Quality function deployment -qfd-.
- Failure mode and effect analysis -fmea-.
- In Section 5 of this course you will cover these topics:
- Products liability.
- Total productivity maintenance.
- Statistical process control -spc-.
- Experimental design.
- Taguchi's quality engineering.
Quality Engineering
Topics Covered in This Course:
- In Section 1 of this course you will cover these topics:
- Introduction to quality
- The value of implementing quality
- In Section 2 of this course you will cover these topics:
- Products, processes, and quality
- Exploring the meaning of quality
- In Section 3 of this exam you will be evaluated on below listed topics:
- The design process
- The quality system
- In Section 4 of this course you will cover these topics
- Establishing a culture for quality
- Managing quality
- In Section 5 of this course you will cover these topics:
- Stabilizing the quality system
- Managing by facts: data gathering and data classification
- Data analysis and data presentation
- Statistical techniques for achieving quality
- Quality improvement
- Quality improvement initiatives
- >Quality innovation
- Optimism for the future: quality awards and success stories
Special Topics in Quality Management
Topics Covered in This Course:
- In Section 1 of this course you will cover these topics:
- Establish direction and goals.
- In Section 2 of this course you will cover these topics:
- Establish clear roles and ground rules for teams.
- In Section 3 of this exam you will be evaluated on below listed topics:
- Establish accountability.
- In Section 4 of this course you will cover these topics
- Develop team-leadership skills.
- In Section 5 of this course you will cover these topics:
- Develop communication skills.
- Develop conflict-management skills.
- Establish a well-defined decision-making process and empower team members.
- Establish positive team behaviors.